Issues with receiving notification emails

Modified on Mon, 05 Feb 2024 at 01:25 PM

There are some reasons why notification emails might not be coming through your email.
  1. Make sure to add your email address in the Settings (Settings section > Send submitted forms to).
  2. Sometimes Notification emails may be received as spam. If you find them there, mark them as NOT SPAM to continue receiving them to your Inbox folder.

Follow the guide below on how to whitelist our domain in different email providers.


  1. Log in to your Gmail account.
  2. Click the gear icon in the top-right and select Settings.
  3. Click the Filters and Blocked Addresses tab.
  4. Click Create a New Filter.
  5. In the pop-up window, enter
  6. Click Create filter.
  7. Check "Never send it to Spam".
  8. Click Create filter.


To add people to your Safe Senders List, do the following:
  1. Select the Settings icon (gear icon).
  2. Select View all Outlook settings.
  3. Select Mail.
  4. Select Junk email.
  5. Enter our email address
  6. Select Add Save.


To whitelist all emails from a domain in the Mail app for Mac OS X or macOS:
  1. In the top menu, click Mail > Preferences.
  2. Click the Rules tab.
  3. Click Add Rule.
  4. Enter a whitelisted name in the Description field, such as "Whitelist:" to create the new rule.
  5. For conditions, set the first dropdown menu item to any. It should say: If any of the following conditions are met.
  6. In the following dropdown menus, select From in the first field and "Ends with" in the second field.
  7. In the text field following Ends with, enter the domain name that you want to whitelist. Include "@" before the domain name to make the filter specific. Type "" into the field.
  8. Click the plus sign next to the last condition to add another domain with the same criteria if you want to whitelist more domains.
  9. In the Perform the following actions section set the three dropdown items to Move Message, to the mailbox: Inbox (or any target folder you want).
  10. Click OK to save the rule.


To add an email address to your mobile Yahoo! Mail contacts (and ensure delivery), follow these steps:
  1. Tap the hamburger menu (three stacked lines) in the top left.
  2. Tap Settings and scroll down to Filters.
  3. Select our email account to add a filter for.
  4. Tap the icon to add a new filter.
  5. Name it anything you want (such as “Whitelist”), then either.
    Add the exact email you want to whitelist OR.
    Add the you want to whitelist to get deliveries from every email at that domain.
  6. Click the icon in the top right to save the filter.


To whitelist emails on AOL:
  1. Open the email you would like to whitelist.
  2. Click their email contact name and address, then click Add Contact.
  3. Enter their first and last name (company name works).
  4. Click Add Contact again. That’s it!

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